Shipping policy

  • Shipping and payment terms

    Delivery areas

    We deliver to Germany, to the countries of the European Union and to the other countries displayed during the ordering process.

    Shipping costs

    All prices include statutory VAT, plus shipping costs. Shipping costs depend on the country of delivery and are clearly displayed to you in the shopping basket and during the ordering process before you place your order.

    Standard shipping:
    Germany: free shipping
    European Union: €13.99 per order
    Other delivery countries: €19.99 per order

    Shipping with Deutsche Post / DHL:
    You can also choose shipping with Deutsche Post / DHL during the ordering process. The costs for this are calculated according to the country of delivery, weight and parcel size and are displayed to you during the ordering process before you place your order. Within Germany, shipping with Deutsche Post / DHL is free of charge for orders of €10 or more.

    Delivery times

    Unless otherwise stated for the respective product, the delivery time for standard shipping is:

    Germany: 2–4 working days
    European Union: 2–8 working days
    Other countries: 7–14 working days

    For shipping with Deutsche Post / DHL, the estimated delivery time is displayed to you during the ordering process.

    For payment in advance, the delivery period begins on the day after the payment order is issued; for all other payment methods, it begins on the day after conclusion of the contract. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, it is postponed to the next working day.

    Customs duties and import charges

    For deliveries to countries outside the European Union, additional customs duties, taxes and fees may be incurred which are not levied by us and are to be borne by the customer. Please also note the import regulations for food supplements in your country.

    Payment methods

    The payment methods displayed during the ordering process are available to you, in particular credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Klarna.

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